Staff excellent.

When my daughter went to Madagascar, all her luggage was stole. The TID staff were excellent, the situation was complicated due to the fact she was in Madagascar, it was hard to get all the paper work for the claims. However TID kept us informed of the stages of her claims and she eventually got our claims approved. We also used them on my second daughter's trip to Bali but we did not need to make a claim on that occasion. Had a good experience with TID, and we will definitely use them again in the future.

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