- Overall
3.2Overall
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Customer Experience
1Customer Experience
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Value for Money
7Value for Money
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Claims Experience
2Claims Experience
Should never be trusted.
I recently came across a package provided by Travel Insurance Direct. The insurance deal seemed interesting and rates were reasonable. I purchased it online. Sadly I lost my baggage while returning, which was covered by the insurance. I filled online claim form. However, I didn’t receive any reply. Their telephone numbers were always busy. When someone finally answered, he redirected me to the web-form which I had already filled. After explaining this, he put me on hold for 15 minutes and then the line was cut. I gave up because I decided the amount was not worth the hassle. These online insurance companies should never be trusted without checking their services.
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