They made my whole experience incredibly stressful

I got in a car accident and received 5 fractures while travelling in Egypt. I was sent to a rural childrens hospital without tissues or soap, for a week I was made to go without food while the hospital failed to find a place to accept me for surgery. On top of this while I was in extreme pain, the only medicine available was childrens paracetemol, once it wore off I would be screaming for an hour until the next dose would be administered. The circumstances were already stressful however when we needed my insurance they were incredibly hard to contact and slow to respond to the situation. I was unable to move at all and my Aunty was in communication with them via email. they were oblivious to how severe our situation was and continued to promise us we would we be picked up via ambulance and flown to a better hospital. For three days we were told they were on their way and would be at the hospital in a matter of 4 hours. We had to chase after them a lot and my Aunty sent 85 emails so that we could prompt them to do their job. All the entitlements stipulated in the insurance policy weren’t given to us, we had to force them to do their job and this was extremely difficult as the insurance company actually outsources the people who deal with the customers, it seemed like they had no clue how to do their jobs. This experience was completely horrible and it was consistently inadequate even after I was transported to a different hospital. DO NOT PICK THIS INSURANCE COMPANY

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