Not worth the money

I would not recommend this travel insurance for anyone. I understand they have policies and have to detail everything but I have been working on my claim for 6 months! I had missed flights, medical reports, and accommodation totaling to about $1200. They only gave me $220 of that back. It has taken them the 6 months to finally send me a detailed letter explaining why they can and cannot cover me for certain things. I completely understand why they can't cover certain aspects of my claim but for it to take 6 months, multiple emails, constant scanning of documents, and just a down right awful communication process is ridiculous. On top of everything, their claim form is not user-friendly. Half the information I added in didn't show up which is why I had to file the claim for the second time, and it is not well explained on the website or when I received my printed document of my filed claim. For me to pay $500 for this insurance and only get a small amount back really blows. Before I had insurance through this company I had paid $30 for basic travel insurance through a small company and they helped 10X more than this one. I also got everything I claimed back.Not worth the money.

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