The worst, do not buy

Extremely bad customer service and service as a whole. I have purchased World Nomads and unfortunately had to submit a claim. I called them at the time of my emergency and I was transferred to a third party who had no idea what my policy does or doesn't cover. I couldn't get in touch with them at all and didn't receive any support. The website is terrible, not user friendly at all. When you're logged into your account you cannot see your claim neither your policy. I had an ongoing active policy and when clicking on "my policy" on the website would prompt me that I didn't have one. I submitted my claim and called 14 days after to check and see the processing times. I called a customer representative in the USA and had a terrible experience with her as well. Extremely rude. I shared my experience of being alone waiting for the ambulance and having reached out to a third party who said to call again in normal business hours to seek information and she kept interrupting me, saying it's not true. Why do they advertise on their website 24/7 emergency assistance when they work with a third party call center, which is unhelpful and oblivious? The worst experience ever. She was not able to empathize with my accident, didn't say sorry even once, just argued and defended herself with the rudest tone. Really makes you regret dealing with them and honestly makes you scared that you can't trust them. It feels disappointing and unsafe. Not to mention the emails I had sent and got automated responses back with numbers to call. I am in a foreign country, I can not freely call around random numbers. It just shows again that they do not care about their customers. Please get an established insurance company if you're looking to get covered. World Nomads is more expensive and with a fancy main page on their website is leading people to believe that is modern and really fits the needs of their customers. I usually never write reviews, but this time I had to, because when you're alone in a foreign country you buy insurance for protection if something happens, so that's what I did. Unfortunately not from the right insurance company.

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