Scam

Scam company. The policy wording and agreement documents are misleading and should be illegal. I am making a formal complaint. This is the second time i have booked the first time i had no issue and i'm lucky because I was doing Everest. Had anything happened to me i'd probably be dead they wouldn't pay out and i now know that. The second time they refused to pay me for items lost in checked luggage despite it being locked. Travel insurance is supposed to protect you!! Do not book with this insurance. They will find any way not to pay you. My items were taken from my locked bag on a Qantas flight and somehow thats not covered??

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