Rude, not helpful and very long process.

Don't book with this company!
We got caught by a cyclone in Fiji and had to evacuate the small islands to the mainland. All our trip was pretty much changed, delayed or canceled. A series of unfortunate events and we thought we were covered.
Been two months back and forward with a claim and they keep sending emails asking over and over for the same documents, creating excuses, delaying and avoiding paying.
Every time we contact them, the person in charge of claims is not available, they say will contact us back in 4 business days and nothing, every email takes around 10/15 business days to be answered, everything is just long and unnecessary.
Just giving 1 rating because is not possible to give 0!

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