Seems like a scam

We bought their insurance specifically to cover Do Not Travel warnings for a few countries we were visiting. This was specifically based on some advertising they ran selling this product with lots of nice graphs and tick boxes highlighting just how much was covered. When such a warning came out (Bolivia) they hid behind some minute policy detail and refused to pay for the flights we had to cancel. Please note our tour company gave a full refund immediately. They were quite responsive in their denial and claimed it had all gone to various review departments so it all seems quite sophisticated. Seems like quite a few others have had similar experiences. Don’t make our mistake and just use another company.

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