I used to recommend them but never again

Both myself (as an official trip leader) and my other leaders used to use and recommend this company - until we needed them. In two separate instances, neither of us were able to get ahold of anyone at the "24/7" line. And when I finally did, they were super rude! My leader never got ahold of them through that number when she was in the airport actually having an emergency. So she didn't get help, and then when she ended up submitting her claim, they denied it. As an affiliate for WN for years, I was supposed to get paid for every person who signed up for my trips, but never got paid. They claimed they made a mistake but then never rectified it and I never saw my hundreds of dollars I was owed. I will never use nor recommend them again.

Did you like or dislike this review?