- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
They don't pay claims!
Operation 1. Delayed due to initial decline, left me in ER for a day whilst the issue was resolved!. Operation 2. They declined the doctors bills. The pharmacy costs and consumables. I have over $8k expenses and it appears they are refusing to pay a cent. I'm trying to recover from cancer and have been stuck battling with HBF for the last fortnight....this health fund is a con! They fine print exclude cover on items all other major health funds on the same tier cover. Don't be fooled by their marketing....
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1.0
They don't pay claims!...
Operation 1. Delayed due to initial decline, left me in ER for a day whilst the issue was resolved!. ...
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7.0
HBF review
Generally a good insurer and handles claims well. As long as you are covered under your policy and ke...
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9.6
Awesome customer service
Fast and efficient customer service, great range of policies for a range of budgets. Easy to use, jus...
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