Waste of time and money

Plane diverted to Honolulu (Auckland to San Fran) because it was leaking oil, airline was unable to rebook us at the time so we booked new flights to get us to San Francisco in time for a wedding. Virgin refused to cover the cost because they wont cover rescheduling due to mechanical faults. What if the plane had crashed because of mechanical faults and we ended up in hospital, would they not cover that either?! Out of pocket almost $500 for the extra flight plus the cost of the policy that is apparently useless. Plus the time it took to submit their epic claim process.

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