Terrible service - still awaiting a decision on a claim made almost 6 months ago...

I have annual travel insurance with Virgin, easy to take out but a TERRIBLE SERVICE if you need to make a claim. I still don't have a decision on a claim made almost 6 months ago. They fob you off with promises to get back to you in 45 days and after sending documents by recorded post and email they say they cannot find them. This is the worst company I have ever dealt with and I have made a complaint to the financial ombudsman. I would advise to avoid this company, quick to take your money by not backed by the customer service and ability to deal effectively with claims.

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