Do not buy travel insurance. Worst claim process and customer service

Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying the claim and worse, the claim agent requested me to provide information I already submitted. The claim agent sent me on a wild good chase to get unnecessary documents and information from the airline and travel agent (this costs me about $400 to call them as we are overseas) just to deny my claim.

Worst of all, the insurer deducted taxes for our flights (about $1800) and said we should claim it from travel agent where I already gave document that the travel agent policy is full forfeiture of the fare including taxes.

Zoom Insurance will try to avoid paying any claim at all costs even when you have a valid claim.

Do not buy travel insurance from them.

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