Zoom Travel Insurance reviews
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overall rating 8.6 329 reviews
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Customer Experience
8.6
- Awesome 249
- Good 40
- Average 2
- Bad 8
- Terrible 14
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Value for Money
8.8
- Awesome 250
- Good 42
- Average 6
- Bad 4
- Terrible 11
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Claims Experience
7.8
- Awesome 108
- Good 10
- Average 0
- Bad 0
- Terrible 22
Great prices and responsiv...
Zoom was very reasonably priced and when I needed to claim, they were very responsive and approved my...
My claim was dealt with in...
My claim was dealt with in a very timely and efficient manner and I was very satisfied with the resul...
Don't wanna pay
I started my claim on June 15. I uploaded all documents when I started the claim. 3 times they asked ...
Happy from the outcome
Just want to send my thanks to Harriet and Ben. i spoke to them back in march just prior to when ever...
Responsive Service
Zena and the team at Zoom responded straight away. They were helpful and always kind. They provided c...
total scam!!
I paid double the premium to be covered for Meniers. I had an attack the day before so could not trav...
Quick and easy
Zoom was easy to sign up with and well needed travelling to Bali. Two of us needed medical attention ...
Best insurance!
Thank you so much for making the stress of losing my phone so much easier with your prompt and helpfu...
Best insurance!
Thank you so much for making the stress of losing my phone so much easier with your prompt and helpfu...
Never zoom again
During my vacation, I was unfortunate enough to have my bag stolen. I immediately filed a claim with ...
Positive Experience
My experience with Zoom Travel Insurance was positive from my very 1st point of contact. Staff were s...
Investigation went well
I was a bit nervous when I was told my claim was being investigated by the Zoom team, however Tahlia ...
Excellent service and clai...
User friendly experience from initial application for the policy, then prompt customer service all th...
Process was straight forwa...
We had to unfortunately claim due to circumstances beyond our control and the process was straight fo...
Excellent to work with. Wo...
I was in Canada and ill so from time of lodging claim to acknowledgement of claims and refund was 4 w...
Very easy to deal with
My family had flights cancelled leaving Florida for home due to adverse weather conditions. I called...
Difficult and lengthy clai...
I broke my ankle 2 days before a ski holiday, which was insured by Zoom Travel. The claim took almost...
Good service
Yes thank you for your work to help the customer to receive all the money back .
I will cont...
Great Experience
Great initial price for 12 months cover, Made a medical claim, which was hassle free and money was in...
So fast And easy to claim
We had to make a claim in Thailand. We had a Aussie on the phone which made things easier. Claim was ...
Great price, disappointing...
Price for cover is excellent, including rental car excess and rock climbing cover.
Upgradin...
Hassle Free Claim
I recently placed a Family Emergency Claim with Zoom and it was processed within 2 weeks. The whole p...
Simply the Best
All you will ever need in travel insurance. Very professional and supportive through the claims proce...
Definitely would use again...
Claim was easy to submit online and Brett got back to me in a timely manner with additional supportin...
Fantastic product, service...
Back in 2019, I sent an email to Zoom as follows:
"Hi there Zoom peoples,
Just wanted to...
Zoom Comprehensive Travel ...
Made a claim for medical expenses re catching covid and will receive all back less the $200 excess. ...
Excellent service, we are ...
ZOOM Insurance processed timely our claim for a Hospital treatment of our son in Philippines, and app...
No Response No Communicati...
No form of Response or communcation from Zoom Travel Insurance for 2 weeks after purchase, They apol...
Easy to purchase, well-pri...
Really easy to purchase this cover (and understand what would be covered), much better pricing than o...
Have an excuse why they wo...
I purchased a policy with this company and I made a mistake and purchased the medical policy as I was...
Zoom - There when you need...
After an unfortunate accident in the USA my immediate thoughts were towards my insurance cover. From ...
Claim "sorted"!
As we all know, travel insurance is an absolute necessity. None of us ever expect to have to make a c...
Outstanding service
The claims process was very easy to complete and the communication from the company was excellent. Th...
Excellent
The process of making a claim was very efficient. Zoom responded quickly to all our queries. We are r...
Excellent & persistent...
Chris was amazing at following up & being patient with me with my claim during Covid. Chris was very ...
Excellent Customer Relatio...
We took out a 1 year frequent traveler policy for 2020. International travel was banned from Australi...
Don't expect reimburse...
We were booked on the Ghan to travel from Darwin to Adelaide in November 2020. Train was unable to ge...
Excellent experience
Travel plans upset due to death of my husband.
Zoom couldn't have made lodging a claim on li...
very prompt.
Never done online anything before it was quick but I guess informal , it was a sentimental item that ...
Great customer service
Used twice. Because of coronavirus our trip has been cancelled. We have been given a credit voucher w...
Great customer service
We had a trip cancelled due to covid19 . So I Emailed Zoom to see if we could maybe put a hold on ou...
Excellent
Zoom Insurance had the best deals when I was looking for travel insurance for my 2020 holiday. When m...
travel insurance
My favourite insurance company by far, fast service great prices. Easy to fill out there paperwork ea...
Repeat happy customer
I use Zoom Travel Insurance for all of our business and family travel. Great policy value and great s...
Credit for delayed trip
Was given credit for a delayed trip due to travel restrictions. Good prompt service during pandemic ...
Do you want an insurer who...
Zoom, without a doubt, will be our go to insurers! Throughout our dealings with Zoom, they have been ...
Zoom were very helpful wit...
I had to cancel a trip due to the corona virus and I was outside the time in which you can change dat...
I always choose Zoom
I forgot to apply for a refund (due to COVID19) until after the cancelled travel dates had been and g...
Car Hire Excess claim proc...
Over the last couple of years I have used the Car Hire Excess component of Zoom Insurance every time ...
Great service in COVID tim...
Unable to travel due to the pandemic was provided a credit by Zoom to cover our no longer needed tra...
Credit Given
I was unable to use my policy due to Corona virus shutdown but was very pleased to be given a credit ...
Very satisfied
Zoom was recommended by my daughter, so my husband and I thought ok we will try zoom , we have found ...
Good policy for price
Policy had everything we needed at a reasonable cost. Fortunately for us we did not have a claim so ...
I felt reassured being cov...
The ease of obtaining the cover and the price was great. I will use Zoom again for our next holiday
Not used but good to know ...
This is the 4th time we have used Zoom and it won't be the last. Never had to claim but good to k...
Peace of mind
Purchasing this insurance was so quick and easy, and it allowed us to travel with the peace of mind t...
Peace of mind
Purchasing this insurance was so quick and easy, and it allowed us to travel with the peace of mind t...
was easy to use good value...
We take local travel insurance as its cheaper than a hire car reduction rate or there 4000 if you ha...
No trouble
Luckily didn’t need to claim with all the issues with coronavirus so didn’t find out how good insuran...
Didn’t reply to my query b...
I purchased travel insurance prior to a trip to Thailand as I always do. With the recent virus issue ...
Zoom makes everything so s...
Our daughter had food poisoning on the trip, needed to get urgent medical attention, my wife called Z...
Great Value for Money, Fri...
Great value for money. Friendly staffs & simple claim process. We have traveled overseas three mo...
Zoom
Zoom made travel insurance easy to apply for and understand what I was purchasing. It gave me a pie...
Not a pleasant experience
After being disembarked from a cruise in a foreign country I had so much trouble with Zoom to accept ...
Very easy to organise
A really simple process to organise travel insurance and clear details for contact in case of emergen...
Good, but ....
Very good customer sign up experience, and appreciated the coverage for pre-existing conditions.
Do not buy travel insuranc...
Worst experience to file claim. the claim agent asked for unnecessary documents just to avoid paying ...
great customer service
Needed to amend my policy dates, due to surgery change. Hannah from Zoom was fantastic. Made it so ea...
Very simple to organise
I had booked previously with Zoom at a very good price and didn't bother to check other companies...
Zoom value
Great value for money. Offers off-piste ski insurance (but within resort boundaries).
Can't rate ...
Best price insurance aroun...
Very happy with the competitive pricing & ease of organising the insurance for my particular need...
Nice and easy
Zoom insurance was very easy to obtain online at a very affordable rate with high level of cover for ...
Wanted but not wanted
Overseas travel is a wonderful experience and travel insurance is a must. We have travelled extensive...
Safe Travels
Thank you Zoom travel,it was good to know that while we were on our trip you were there to look after...
Easy & Value for money...
Zoom Travel Insurance ticked all my boxes when shopping around for rental car excess coverage with a ...
simple application process...
Obtaining the cover was very easy through the online application. Advice cover was provided was prom...
Value for money travel ins...
Our family was happy that there was no incident that happened during our cruise, but we know that reg...
Great value for money
We were very pleased with the price of Travel Insurance with Zoom and the range of products covered b...
Good coverage for small pr...
I have used Zoom Travel Insurance before and have one pending. I have no issues with them so far but...
The peace of mind is worth...
Although I didn't need to make any claims it was great to know that Zoom travel insurance had my ...
Excellent customer service...
Having to make a claim, I've spoken with the customer service team severeal times and they're...
No issues
Our Zoom policy gave us peace of mind and fortunately we didn't have any issues that required a c...
A Lot of Hoops for No Resu...
I recently travelled to the UK and had planned on travelling mainland Europe after I had finished my ...
Best insurance I have had
Thank you, I am very happy to insure with you and will do so when I go on my next cruise
Easy to find this company ...
No fuss insurance completed application on the internet with easy to pay system and had my applicatio...
Travel insurance
Easy to deal, excellent customer service and good value for money. We will use this again on our next...
Well worth the money
They have been really great and quite reasonable as well, we had to have a claim as my husband got si...
Good experience
I was at first dubious when making a claim for a hotel stay + incidental expenses as the flight g...
No problems so no claim
All went well so we didn't need to make a claim. Reassuring to know they are there if you need th...
Nice to receive updates
I like the emails reminding of your insurance and welcoming us home and reminding if we need to make ...
Even though I haven't ...
My grandson researched Travel Insurance companies for me for my past holiday & was so impressed w...
Good customer service, fas...
I found it very simple to lodge a claim online. Only issue was trying to send a video file through em...
Worst travel insurance on ...
After I claimed for an amount that should've been covered by Zoom I have not received a cent. Suc...
Amazing Service and Value
I purchased a comprehensive policy with Zoom for my 4 week trip to Europe. The lovely man on the phon...
Great economical insurance...
Zoom insurance stood out better than many economically as offering same or better coverage for lower ...
Emergency service staff in...
We foolishly left our insurance papers behind in the extremely early morning start to our trip. When ...
Zoom Travel Insurance travel insurance reviews
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