Columbus Direct reviews
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overall rating 6.7 46 reviews
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Customer Experience
6.6
- Awesome 16
- Good 7
- Average 2
- Bad 2
- Terrible 19
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Value for Money
6.9
- Awesome 17
- Good 7
- Average 3
- Bad 3
- Terrible 16
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Claims Experience
5.6
- Awesome 9
- Good 4
- Average 1
- Bad 1
- Terrible 18
Rubbish!
I put a claim in after 7 years of paying premium for a canceled flight and associated costs. After 2 ...
Thieves
Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call...
2 emails, no response
I have sent 2 emails to customer service asking to amend my travel insurance, one on the 17th of Apr...
Bad travel insurance
We used Columbus for a four month trip to Europe last year. During the trip we experienced several pr...
Worst insurance company
I used Columbus Direct for my holiday. I had an accident and broken a limb. At first they were being ...
I would never use them aga...
I had the misfortune of having to cancel my flight and rebook due to Qantas not being able to get me ...
Great value and great serv...
I have used Columbus for all the overseas trips I have made for years and the price has always been o...
Very bad experience with C...
Purchase twice this insurance. Of course when your trip goes right everything is perfect as you don´t...
Columbus Review
Not obvious when purchasing Worldwide insurance that it didn't include USA and Canada. However wh...
No response to my email.
Sent email to ask a basic question as to whether I need to inform them each time I go away for a mult...
They are still processing ...
I called the company the day after we were travelling Canada and we had all of our ski and snowboard ...
Travel Insurance made easy...
For the last 8 years or so we have been using Columbus Direct. We found it through a friend and haven...
I'd use Columbus Direct ag...
Good value, right level of cover, covered for skiing. Was cheaper than taking the car rental company...
Columbus Travel Insurance....
Very easy to buy insurance online; very good value when compared to other insurers. Fortunately didn'...
Claiming not a great exper...
Signing up for the travel insurance was reasonably easy, but the claims experience was another matter...
Awesome
I always use Columbus Direct , great prices and very friendly staff on the few occasions I have calle...
Great service, great price...
I've used Columbus Direct for several trips now. Prices are super-competitive and when I've had claim...
Friendly and efficient ins...
Columbus stated that they had a 19 day no questions asked refund. I had to cancel my policy within th...
Travel insurance for three...
Excellent service overall. There was an opportunity for good discussion of our family needs, and I fe...
do not insure with columb...
We used Columbus for travel insurance many times over a 10 year period. They are exceptional at takin...
Avoid!
Seemingly good value for money and easy to buy online - but don't be fooled!!!. The moment you actual...
Full of Gotchas - Stay Cle...
First of all - several review sites rate these guys highly. Don't be fooled! These are reviews based ...
Awful customer service
The point of insurance is that it's a "if the worst happens" safety net. Now, this could be the best ...
Great service!
My wife and I have used columbus 2 years in a row now. I recently had my camera stolen in Bali and Co...
Good prices, good cover.
Their prices are competitive and provide good cover benefits. I did a comparison for about 5-6 insure...
I did extensive research a...
I took out a policy with Columbus Direct for my trip to South America. The staff were helpful and exp...
Impressive customer servic...
I have used Columbus Direct a couple of times. I was really impressed by their level of customer serv...
Great for seniors.
What I like about Columbus is that they provide cover for travellers who are 70 and over. Unlike othe...
Does anyone actually work ...
Received a reminder to renew our multi trip holiday insurance from them which was good but when I tri...
Quick and easy to use.
This is my third policy witht them. They are easy and quick to arrange a policy online. No problems a...
Good service and easy payo...
I had to cancel my trip due to illness. I contacted the Columbus staff and they were very helpful to ...
Glad I went with Columbus,...
During my trip to South America and USA, I bought a policy with columbus. My camera, cash and mp3 wer...
Review for columbus direct...
My planned trip to US involved flying to Chicago and taking the Amtrak California Zephyr to San Frans...
Simple claims process
I would like to thank Columbus Direct for their policy and exceptional service. My wife and I were ro...
Fast and straight forward ...
During my trip to India, I had severe stomach ache, most probably due to the local food there. When I...
Get for Ski holidays.
Their policies have extras for sports or snow sports. I purchased a policy for my ski trip to Japan e...
Didn’t pay on a ridiculous...
They are good as long as you never make a claim! They are unresponsive to calls or emails when I was ...
Review for columbus direct...
They make it impossible to claim. Excuses after excuses. My luggage was lost at the airport, they wou...
I was basically called a l...
While taking out a policy by phone, I specifically told them I had pneumonia and was told that I will...
Highly recommend Columbus ...
Easy to claim. The assessor was friendly and helpful. My luggage containing very expensive medication...
Review for columbus direct...
I have been with Columbus for 10 years but when my partner was diagnosed with cancer in April. In May...
Terrible, do not use this ...
Terrible service. Do not use this company. I bought a policy with them, the airlines company lost my ...
Great value annual policy,...
My husband and I hold an annual policy with columbus. We have been using it for 3 years now and we ke...
Cancellation of trip was p...
I couldn't go on my trip because I was not well enough to travel. I lodged a claim for trip cancellat...
Dangerous predicament
Have never written a review before but feel I need to warn people about Columbus Direct. This compan...
Broken promises
Feel obligated to warn about insuring with Columbus Direct. Travel insurance is about feeling safe,...
Columbus Direct travel insurance reviews
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