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overall rating 5.0 56 reviews
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Customer Experience
5.0
- Awesome 9
- Good 17
- Average 2
- Bad 9
- Terrible 19
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Value for Money
4.8
- Awesome 10
- Good 10
- Average 10
- Bad 5
- Terrible 21
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Claims Experience
5.0
- Awesome 12
- Good 7
- Average 5
- Bad 3
- Terrible 19
A total scam! Do not waste...
Took your money and provides no cover. The only time I got to talk to a real person was when they ask...
Don’t join BUPA
I recently transferred to Bupa and then needed hospital cover. I rang on two occasions and asked the ...
The Absolute Worst!!
Never opt for Bupa as they are a complete rip off and very unprofessional and rude on top of that, th...
Go anywhere else
I would give this a zero if I could. I have been paying $125 a month for 6 yrs and recently got brace...
Great Product and Customer...
Consistently impressed by Bupa Home and Travel insurance. Great set up, very user friendly, great val...
Bupa Is All A Big Scam!!!
I have just switched from Bupa to HCF not long ago, before Bupa I was with HBF at that time my loadin...
BUPA IS ALL A BIG SCAM!!!
I have just switched from Bupa to HCF not long ago, before Bupa I was with HBF at that time my loadin...
Would not recommend
Have been a Silver-extras customer with Bupa with silver-extras since 2013 and I would not recommend ...
Worst service ever
Super bad experience with Bupa, I am going to switch my insurances to midibank or others. I purchase ...
Misleading, indifferent an...
Signed up with Bupa and I was given the impression that I could upgrade and use my Extra immediately....
Computer default caused Op...
I wanted to cut costs on Health Insurance so got a quote at BUPA. I joined the TOP cover and then can...
Bupa Australia review
This is one of my biggest mistake when choosing Bupa. highly not recommended. Please reconsider if yo...
Switch from HBF to Bupa!!!...
I made the switch from HBF to Bupa and it was the best thing I ever did!! Better products and service...
Great Packages
My Husband and I found the customer service and knowledge of staff at Macarthur Square branch to be e...
Good value for money
I can't afford a huge premium so Bupa suits me fine as a single healthy active person. The customer s...
Health insurance with Bupa...
New to bupa but staff have been very helpful so far. Feel that the price is up there in comparison t...
DO NOT RELY ON ANY VERBAL ...
Bupa offered to waive off all waiting periods if I chose to upgrade my level of extras cover. However...
Inflexible, arrogant
After 25 yrs with this firm and it's predecessor we are changing. Policy changed with out telling us....
Good and affordable insura...
Only have the extras insurance for optical dental etc. I definitely get more value out of it than I'm...
not much to complain about...
Bupa is the third health fund I have tried, I have now been with them for a good couple of years, whi...
Policy changed without my ...
One of the biggest reasons I have health insurance is because I need to use IVF. Apparently bupa had ...
Den Of Thieves
Been with Bupa for almost a year now and up for renewal (will cancel today). We made calls monthly to...
Bupa osch
Bupa Overseas Student Health Cover is a nightmare. No customer service, wrong information, lack of in...
AMAZING!
Amazing value for money! Fantastic customer service and easy to sign up. Staff are well armed with al...
Great, customer centric he...
I've been with Bupa for over 5 years now and have always been impressed with their customer service a...
Young single person health...
As a young single don't think that my health insurance is exactly right for my situation (top hospita...
Confident
we have found claims easy, although sometimes I am not happy with the small amount I get back towards...
Customer service
Customer service not really helpful. You ask them something, they are not accommodating. Never go for...
Don't be Surprised! ASK AS...
We ask many times if Bupa would cover the pregnancy process of my wife, and they said, yes, up to 150...
Bupa
Like MBF idea of putting the claims where they can be used I.e. dental as I don't use optical. If Bup...
Health Insurance
As I am getting older I appreciate having my hospital and extras Health Insurance. Was so glad to n...
bupa
bupa is reliable and the customer service was amazing. they gave me really fast and understandable an...
Worthwhile
Easy to follow comparing insurances and coverage, had only good comments, worthwhile saving yourselve...
Bupa is Awesome
Bupa Customer service is always fast and friendly, Bupa is also a very cheap company for extras only ...
Bupa - Better than a Kick ...
No real complaints about Bupa – it's a bit more expensive, sure, but seem to get better value when cl...
Very happy in all aspects....
Any surgery or claim I have made has been easy. Whether inquiring over the phone or going into my loc...
Decent
After comparing Bupa with NIB and Medibank, I went ahead with Bupa because they were cheaper. I was a...
Expensive
I bought my health insurance through Bupa's website which was fairly straightforward.
Their serv...
Expensive with long phone ...
I have been with MBF for more than 10 years and it recently merged with BUPA. So I decided to shop ar...
Very happy with service
Some of the reviews on the site really surprised me. I have been with Bupa/HBA for a couple of years ...
Bad customer service with ...
Joined last year and was promised free movie tickets, but still did not get them. Customer service wa...
Unhappy customer, looking ...
I was just notified that Bupa and my hospital are no longer contracted and therefore Bupa will not re...
Regret joining Bupa, poor ...
I switched over from Nib to Bupa mid last year and it was really frustrating, I had to wait 3 weeks b...
Can't fault Bupa in any wa...
So far, I can't fault Bupa in any way. My family deals with Bupa as we have a Silver Extras plan, whi...
Reasonable deal and profes...
I found Bupa on the internet and found a very reasonable deal. It helped having an advisor who was pr...
Prompt medical assistance ...
I have been with Bupa for about a year now, when unfortunately I had to claim last month for a should...
Good cover for reasonable ...
Pros: They have good cover for things that I needed like chiro, pharma and maternity which was includ...
Bupa is best for comprehen...
Bupa is the best bet when you are looking for a comprehensive health insurance plan that covers every...
Very easy claiming process...
To me health insurance was a luxury only to realise later that it was a necessity. Soon after setting...
Disgusted with waiting tim...
I joined Bupa more than 5 years ago when they were still MBF. I was really disgusted to find that alt...
Not worth the savings on t...
My husband recently switched to Bupa because of the corporate discount. I now can't go to my usual sp...
BUPA did not cover my hosp...
I was previously with SGIO who then merged with MBF who then merged with BUPA. I had an emergency a l...
Only get 60% of fees back ...
I got the basic cover, which is not too bad because it covers dental, optical, and physio which is us...
I would not recomment Bupa...
I am due for a surgery next month but Bupa wouldn't cover me because I still have a few weeks to go b...
Easy sign up
I don't really need any health cover right now, but I got Bupa to avoid the medicare levy. Signing up...
Expensive policy, quick an...
I think I agree with the general view of other reviewers that while their policy is a bit on the stee...
Bupa Australia health insurance reviews
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